Shipping Policy
For in stock items: Marshall Radio makes every effort to ship your order within 24 hours.
For out of stock items: Marshall Radio will contact the customer via phone or email and will give an estimated date of shipment.
Shipping is done by the carrier that the customer has specified (UPS, USPS, FedEx). Marshall Radio reserves the right to change carriers or upgrade your shipping provided that this does not increase the total transit time of your shipment.
For any shipment that is returned as undeliverable, any and all freight charges will be the responsibility of the customer.
Payment is made at the time of order by Visa or MasterCard and is billed to the customers account at the time the purchase is made at Marshallradio.com. For other payment options (such as cash, check, money order, or bank wire transfer), please contact Marshall Radio Telemetry at 801-936-9000.
Website Security Policy
When you submit sensitive information via the website, your information is protected both online and offline. When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry – SSL.
Access to all of our users’ information is restricted. Marshall Radio operates in a secured and locked facility. Only employees who need the information to perform a specific job are granted access to personally identifiable information. All Marshall Radio servers, including web servers and database servers, are housed and maintained in secure locations. Access to the database is strictly monitored and protected from outside access. Internet access is restricted and protected.
Refund Policy
Our goal at Marshall Radio Telemetry is 100% customer satisfaction. We take pride in the quality and performance of our products and great customer service is our top priority. If you are not completely satisfied with your purchase for any reason, we offer a 30 day, no questions asked money back guarantee. For a refund on any item in your shipment, simply return the item to the original Marshall shipping location within 30 days using the insured and traceable courier of your choice. As long as the item is in like-new and resalable condition, you will receive a full refund for the purchase price of the item (excluding shipping costs). The credit will be posted to credit card used on the order within 5 business days. For any additional assistance with items you have ordered, please contact us.